Refunds & Returns Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone quality control (1-2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to BD Pocket Bazar Global food products.

Payment Method

Refund Option

Refund Time

All

Refund Voucher

1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal

9-10 working days

bKash/Rocket (DBBL)

Bank Deposit / Mobile Payment Reversal

7 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than

Returns Policy

If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for a refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts).
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only.

Conditions for Returns

  1. The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  2. The product must include the original tags, user manual, warranty cards, freebies, and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of BD Pocket Bazar packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.